Refund Policy

Last updated 26 October 2026

When and how you can get your money back for a paid plan.

Payments aren't refunded once you've used Pro

Pro starts working the moment you pay. Using Pro means using more credits since your payment than the Free plan includes (40 a month); once you have, that payment isn't refunded. You can try the app on the Free plan before you pay, and cancel any time so you aren't charged again.

If you haven't used Pro

If you've stayed within the Free plan's 40 credits since your first payment, email us within 7 days of that payment and we'll refund it, minus:

the fees our payment provider, Dodo Payments, keeps and doesn't return to us (its payment fee and refund fee, including any tax on them), and
a 5% platform fee, which covers the AI your agents used.

For example, on a US$12 payment you'd get back about US$8.80–9.20, depending on the tax where you live. We'll tell you the exact amount before we refund. This applies only to your first payment, once per customer; renewal payments aren't refunded, so cancel before your renewal date if you don't want to continue. Your plan then ends straight away and moves to Free.

Renewals

Paid plans renew automatically. To avoid being charged for the next period, cancel before your renewal date in Settings → Billing → Manage billing; you keep Pro until the end of the period you paid for. We don't refund the rest of a period you've started, except as below or where the law requires it.

When we always refund, with no fee

You were charged twice or charged the wrong amount.
You were charged after deleting your account or after cancelling in time.
The service was unavailable for a significant part of your billing period because of a problem on our side.
We closed your paid account without a breach of the Terms on your part (pro-rata for the unused period).

How to ask

Email aicareercommand@gmail.com from the address on your account, with the date of the charge. We reply within 3 working days. Approved refunds are issued through Dodo Payments, our merchant of record, to the original payment method, and usually appear within 5–10 working days, depending on your bank.

Your legal rights

This policy doesn't affect any rights you have under the consumer protection law that applies to you.